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Do not return merchandise without Authorization.
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We use USPS and UPS for our shipping. All packages sent through US Postal Service are sent Priority Mail. Our drop shippers usually use UPS. We will send you tracking information when it is available; it depends on your order.
Order Processing Time
Please allow a processing time for your order before your order leaves the warehouse. Order processing time is estimated in "full business days," excluding the day on which the order is placed. Please allow 24-48 hours for processing and 10-14 business days for shipping unless you order a custom item. Custom items have a lead time of 5-15 business days (1-3 weeks)shipping days due to being custom made and not mass produced. Business days are Monday thru Friday. Weekends & Holidays are excluded.
Shipping and Handling Chart
Subtotal
$0.00 to $24.99............$7.95
$25.00 to $34.99..........$8.95
$35.00 to $44.99........$10.95
$45.00 to $54.99........$12.95
$55.00 to $74.99........$14.95
$75.00 to $99.99........$16.95
$100.00 to $199.99.....$18.95
$200.00 and higher.....$20.95
Returns
T.J.’s Treasures Return Policy Here are the basic steps: - Pack the item
securely in the original package.
- Enclose the original packing list with the item. If you cannot send
your packing list, please include your order number, billing name, and address
with the item and the resaon for the return.
-All products must be returned in the same condition, in original boxes
(whenever possible), and with all paperwork, parts and accessories to insure
full credit. Please note: that a full credit is only the amount of the
product/items. The shipping charges will not be refunded.
-All return shipping charges must be prepaid. We cannot accept C.O.D.
deliveries.
-You can expect a refund in the same form of payment originally used for
purchase within 10 days of our receiving your returned product. You will be
refunded the shipping cost if the return is a result of a manufacturer error
or a shipping error on our part. This does not include freight items. We
will accept postage paid returns only after a return merchandise authorization
has been obtained, items must be in original packaging. A 15% re-stocking
fee will be applied after 24 hours of receiving the delivery.
-You can recieve Authorization for return at support@cowboyncountry.com. Do not
return merchandise without Authorization.
Drop-shippers
We do use drop-shippers and your contact information will be provided to the drop-shipper for delivery purposes only.
Accuracy:
We make every attempt to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it and we apologize for any inconvenience this may cause.
Terms & Conditions
COMPANY IS NOT AN INSURER
Customer acknowledges and agrees that neither the company or its contractor is an insurer; that customer assumes all risk of personal injury and or loss or damage to Customer's Premises or to the contents thereof. The customer has read and understands this agreement when purchases any products from the company or contractor of the company.
We do our best to make sure products are in stock. Our items are custom made so there are times that an item may be unavailable at the time of order. This happens with any internet and or catalog sale business and we at T.J.'S Treasures will not be held liable for out of stock conditions. If you are concerned about availability of products please fell free to contact us before you order support@cowboyncountry.com.
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